Terms and Conditions
All Ciclismoplus tours, owned by Ciclismoplus S.r.l., Via Vittorio Veneto 72, 55100 Lucca, Toscana, Italy, VAT code 02476510462, are provided by Passepartout S.r.l., Corso Garibaldi, 32 – 55100 Lucca (Italy), VAT code 01954110464 which operates as a tour operator and travel agency with authorization of the Province of Lucca, dated September 24, 2004 (“we”, “our” or “us”) and are subject to these terms and conditions.
Price, payment and invoicing
Once you have booked your trip and paid your deposit, the price shown on your booking confirmation is the guaranteed price of your trip. All advertised prices are in euro and inclusive of VAT.
You must pay for your trip in full at least 60 days prior to your departure date. If you fail to pay for your trip in full 60 days prior to your departure date, we reserve the right to cancel your booking and your deposit will be forfeited.
You will receive a receipt once you have paid for the tour in advance, and your invoice from Passepartout S.r.l. at the end of the tour.
You shall: follow the instructions of your Ciclismoplus professional guide at all times;
ensure that you are of an appropriate level of fitness to participate in your trip; notify us of any medical ailments from which you suffer and which may affect your ability to participate in the trip; wear a helmet always whilst cycling; not cycle when under the influence of alcohol or drugs.
Insurance: all tour prices include a basic health insurance up to €30.000,00; nevertheless, it is your responsibility to ensure that your personal insurance fully covers all of your personal requirements including cancellation charges and repatriation in the event of an accident or illness. Your insurance must also cover you for cycling activities and the associated risks as well as your baggage and cycling equipment. If you chose to travel without adequate insurance cover, we will not be liable for any losses arising in respect of which insurance cover would otherwise have been available.
If you wish to cancel your trip
Should you wish to cancel your booking, you must give us notice of this by emailing us at email@example.com. Once we receive your cancellation notice we will follow up with an email confirming your cancellation. Your cancellation will take effect from the date that you receive our email confirming your cancellation. In the event that you cancel your trip, the following cancellation charges will apply (the charges are expressed as a percentage of your total trip price):
- more than 60 days prior to departure: your deposit*;
- between 60 and 31 days prior to departure: 50% of the trip fee;
- 30 to 0 days prior to departure: 100% of the trip fee.
*You are entitled to request the transfer of your deposit only if you inform us at least 60 days prior to your departure date by emailing us at firstname.lastname@example.org. Your deposit will then be transferable for 1 calendar year from your payment date. Please note that the deposits are not refundable and can be transferred to another departure only once.
Our prices are based on at least four-star hotels and different kind of room occupancy:
double occupancy (two people per room): that means you’re traveling alone on any of our tour and we’ll assign you a roommate of the same gender. There is no extra charge if we can’t find you a roommate;
single occupancy: that means you are paying to reserve a private room for your exclusive use. This will guarantee you a private room and private bath every night.
All Ciclismoplus tours include:
- All lodgings
- All breakfasts
- All dinners
- High-end Canyon Carbon bike
- Daily bike tune-ups and washing
- Daily laundry service for bike clothing
- Professional riding guide
- Support car with escort mechanic, spare wheels, sports nutrition and everything the riders may need along the ride
- Transfer to and from Pisa/Florence airport or train station (you will receive our scheduling via e-mail once you have booked your trip)
- Basic health insurance (see above)
Alteration and cancellation by us and our rights
You can cancel the booking without paying the amount due for the withdrawal, as referred to the preceding article, exclusively in case of material modification by us of one of those essential elements of the contract:
a) increase of the total price of the confirmed accommodation or service superior to 10% of the price at the confirmation date;
b) skid of the starting/ending date of the trip superior to 48 hours;
c) modification of the category of the confirmed accommodation or service in pejorative sense.
In all cases, you shall communicate at email@example.com, within 48 hours from receipt of the communication of modification, if you wish to either exercise the right of withdrawal or accept the modification. In absence of communication by you, the modification will be understood as approved.
We may have to cancel your booking as a result of “force majeure”, that is any occurrence outside our control and which could not have been avoided with all due care. Such events may include war or threat of war, riots, civil strife, terrorist activity, natural or nuclear disaster, government action, adverse weather conditions and all similar events out of our control. In this situation, we regret we cannot make any refunds, meet any costs or expenses you may incur as a result or pay any compensation.
If we cancel your trip
We will provide you with a €250 credit to use on another Ciclismoplus tour departing over the subsequent two years. You will also be entitled to: (a) book any other available tour; or (b) receive a full refund of all monies paid. We will not be liable for any flight or insurance costs you have incurred. We reserve the right to stop you from participating on your trip if you behave in an abusive and/or threatening manner or engage in illegal activities.
Our responsibility towards you and your belongings, is regulated by the laws and by the international conventions concerning the T.O. responsibility (Italian law n. 1084 of December 27, 1977, ratification of the International Convention of Bruxelles of April 23, 1970) valid at the moment of the verified fact that has originated this responsibility.
Alterations to your trip
We will use our best endeavours to ensure that the itinerary of your trip does not have to be altered. However, if an event outside of our control occurs, we may not be able to follow our advertised itineraries or schedules. If any additional expenses are incurred through delay, accident or disruptions of planned itineraries due to events outside of our control, we cannot compensate you for such expenses. Since you rent a bike from us during your tour, we hereby confirm and acknowledge that: it shall be suitable for your tour, well maintained and in good condition; and we shall be solely responsible for assembling, repairing and maintaining your rented bike during your tour and you agree that you shall not attempt to assemble, repair or maintain your rented bike during your tour.
By booking your trip, you: acknowledge that you have received and read all guidance provided by us in relation to your trip; accept that any guidance given by us as regards climate, clothing, special equipment, topography etc is done so in good faith, but accept that we cannot confirm its accuracy or completeness; acknowledge that it is your responsibility to arrange insurance to cover you during your trip; confirm that you are aware of the physically strenuous nature of our tours and accept the risks and hazards of our trips, including the dangers inherent in cycling either on the road or off the road and any risks that result from (amongst other things) adverse weather conditions and the variable condition of roads.
Furthermore, you accept that: (a) subject to paragraph below, you participate in your trip and cycle, at your own risk; (b) although we may refer you to external activity operators during your trip, we have not done any due diligence on these external activity operators and do not provide any guarantee as to the services they provide; and (c) we shall not be liable for the acts or omissions of external activity operators and you participate in all activities organized by any such third parties on their terms and conditions (where applicable) and at your own risk.
Finally, you also confirm that: you are sufficiently fit and healthy to complete your tour and you are aware of no medical reason or condition which would prohibit you from completing your trip; accept the possibility of, inter alia, delays, alterations, loss of or damage to property, inconvenience and discomfort.
Our liability to you
Nothing in these terms and conditions limits or excludes our liability to you for death or personal injury caused by our negligence. To the extent your property is lost or damaged due to our negligent acts or omissions, we shall be liable for the cost of repairing or replacing any such property, up to a maximum of Euro 2.000,00 and we therefore strongly suggest you to keep this in mind when packing for your trip.
Without prejudice to the above, our entire financial liability whether in contract, tort (including negligence) or otherwise (including any liability for the acts or omissions of our employees, agents, consultants, and subcontractors) to you in respect of any foreseeable breach of these terms and conditions shall be limited to the amount you paid for your trip. We shall not be liable to you for any: loss of, or damage to, your property caused by your own act or omission; claim for disappointment; claim for loss of enjoyment; loss incurred as a result of events outside of our control; loss incurred due to injury as a result of cycling either on or off road, unless such injury is caused by our negligence; loss related to any business of yours such as lost data, lost profits, loss of business, loss of contracts, loss of goodwill or other business loss that you may incur as a result of any breach of these terms and conditions; other special, indirect or consequential losses. Nothing in these terms and conditions shall affect your statutory rights.
Comments and complaints
If you have any concerns while on your tour, please communicate those concerns directly with Ciclismoplus team and allow us to address them immediately. If you feel the matter is material, please feel free to contact us at firstname.lastname@example.org.
We will use the personal data you will provide to us only in order to: provide your trip; process the payment for your trip; and inform you about similar products or services that we provide. You agree that we may pass your personal data to Passepartout S.r.l. for invoicing activities. We will not give your personal data to any other third party.
Allianz insurance coverage n. 112367108, according to the Italian legislative decree 111 dated March 17, 1995
We may transfer our rights and obligations under these terms to another organization, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under this agreement. This arrangement is between you, Ciclismoplus S.r.l. and Passepartout S.r.l. No other person shall have any rights to enforce any of its terms. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. If we fail to demand that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. These terms are governed by Italian law.